01: Brand DNA Development
Required to have everything made from scratch, I managed the build and launch of Ladbroke Hall’s brand language, overseeing the creation of core design assets including brand guidelines, the website, and the development of its CRM system—culminating in the launch of its first communications.
- Defined and implemented brand language and positioning
- Website design and launch
- Developed and implemented a bespoke CRM system and integrations with over 4 softwares
- Set up digital tools essential for operational management
- Led the rollout of initial brand communications
02: Financial & Digital Infrastructure
To establish efficient and effective internal operations and meet all unique and specific needs, the work required the digital integration of multiple external suppliers and partners as well as building of the organisations financial structure with external partners.
This involved cross-functional coordination and project management to ensure full operational functionality, while also forecasting ongoing operational costs (OPEX) to support long-term sustainability. Pre-launch, these tasks permitted the development of a sales targets, focus points and KPIs.
- Building of unique Financial structure, incorporating different revnue streams and channels.
- Software set up for operational use with custom integration.
- R&D management.
03: The Patron & Benefactor Programme
As part of its development, Ladbroke Hall launched the
Patron and Benefactor Programme —a pre-opening initiative designed to build a founding community of 500 individuals united by a passion for art and culture set to gorwn and develop in the next coming years.
This programme was established through targeted B2C outreach, in-person tours, and concept-led engagements that offered early supporters an intimate connection to the project before its public launch.
Beyond its strategic role in community-building, the programme functioned as a distinct operational branch within Ladbroke Hall—requiring its own brand language, experience design, and administrative systems. Its creation posed not only a logistical challenge but also the need to define a unique identity aligned with the space’s broader cultural mission.